Frequently Asked Questions
-
What are your jewelry collections?
We offer a variety of handcrafted jewelry collections, each with its unique style and design. You can find a collection to suit your taste, whether you prefer classic and elegant pieces, bold and statement-making jewelry, or something more whimsical and playful.
-
What materials do you use in your jewelry
Alison Woo Designs uses high-quality materials to create our beautiful and long-lasting jewelry. Some of the materials you will find in our pieces include:
Precious metals like sterling silver, gold overlaying sterling silver and more.
Semi-precious gemstones such as sapphires, emeralds, aquamarines and pearls.
-
What is your commitment to sustainability?
Our primary source for all our beads is a committed eco-sustainable sourced vendor. They take great care that the beads provided are from the highest quality sources available.
They work directly with stone cutters to ensure that our beads meet strict standards. That means good color and pattern, perfectly round rounds, consistent size in each bead, and laser-drilled holes.
We take pride in making sure our products come from a source whose factories have been visited so that our vendors can understand their processes and inspect conditions.
They are also committed to working with sources that produce beads by fairly paid workers in safe conditions.
We aim to use recycled metals in many of their pieces and source our materials only from reputable vendors who share their commitment to environmental responsibility.
-
What is your return policy?
Alison Woo Designs offers a return policy that allows you to return merchandise within 15 days of purchase for a full refund. You can find more information about their return policy on our website’s return policy page .
-
What is your shipping policies?
Alison Woo Designs offers a variety of shipping options to meet your needs. You can find more information about delivery options on our shipping policy page.
-
How can I care for my jewelry?
·To keep your Alison Woo Designs jewelry looking its best, follow these care tips:
o Store your jewelry in a cool, dry place.
o Avoid exposing your jewelry to harsh chemicals, such as chlorine and salt water.
· Clean your jewelry gently with a soft cloth. You can find more detailed care instructions on our product care page.
-
How can I contact you?
The best way is to fill out a contact form on our website here.
-
Do you work with Wholesale partners?
Yes! Please reach out to us through our contact page and we’ll be happy to discuss more.